Nekada ti ne treba samo savet. Treba ti neko ko te stvarno razume.

By accessing or using Julija AI, you agree to these Terms of Service. If you do not agree, please do not use the platform. These Terms should be read together with our Privacy Policy.

By creating an account or using Julija AI, you confirm that you are 18 years of age or older, that you have read and agree to these Terms, and that you are using the service for personal, non-commercial purposes.

If you are under 18, you are not permitted to use Julija AI.

Julija AI is an AI-powered emotional support companion designed to help you explore your emotions, reflect on your experiences, and develop greater self-understanding. It is intended for emotional support, self-reflection, and personal growth only — as a complement to, not a replacement for, professional mental health care.

Julija AI will NOT:

• Provide diagnoses of any mental health condition or disorder
• Determine, recommend, or modify any course of therapy or treatment
• Assess the severity of any mental health condition
• Provide medical advice or medical recommendations of any kind
• Replace or modify any prescribed medication or treatment plan
• Assess risk of disease, self-harm, or suicide with clinical accuracy
• Act as a substitute for a licensed psychologist, psychotherapist, psychiatrist, or physician

If you are experiencing a mental health crisis or believe you require professional care, please contact a qualified healthcare provider or emergency services immediately.

Julija AI is currently in beta. The service is provided for testing and feedback purposes. Features, responses, and availability may change without notice. The service may contain errors or unexpected behaviour. We may modify, suspend, or discontinue the service at any time. Beta access is provided free of charge.

• Use the service only for lawful purposes
• Do not attempt to misuse, hack, or disrupt the platform
• Do not use the service to harass, harm, or threaten others
• Do not use the service to generate illegal, hateful, or abusive content
• Seek professional help when needed and do not rely solely on Julija AI for mental health support

Julija AI includes basic safety protocols to recognise potential crisis situations and provide resources. However, Julija AI cannot call emergency services on your behalf, cannot guarantee it will correctly identify every crisis situation, and is not a substitute for crisis intervention by trained professionals.

If you or someone you know is in immediate danger, contact emergency services immediately.

All content, design, code, and AI systems comprising Julija AI are the intellectual property of Julija AI or its licensors. The content of your conversations belongs to you. By using the service, you grant Julija AI a limited licence to process and store your conversation content solely for the purposes described in our Privacy Policy.

Julija AI is provided "as is" without warranties of any kind. We do not warrant that the service will be uninterrupted or error-free, that AI responses will be accurate or appropriate for your situation, or that the service will meet your specific needs.

To the maximum extent permitted by law, Julija AI shall not be liable for any indirect or consequential damages, any harm arising from reliance on AI-generated content, or any harm arising from failure to seek professional mental health or medical care.

You may delete your account at any time. We reserve the right to suspend or terminate your account if you violate these Terms or abuse the service.

We may update these Terms from time to time. We will notify you of significant changes via email at least 14 days before they take effect.

These Terms are governed by the laws of the Republic of Serbia.

The data controller within the meaning of the General Data Protection Regulation (GDPR) and applicable Serbian data protection law is Julija AI.

• Email address (required — for account creation and communication)
• Age group (for age verification purposes)
• Conversation content with Julija AI (messages exchanged during sessions)
• Optional response to the question about topics of interest (at beta sign-up)

• Date and time of conversations
• Session duration
• Technical data about your device and browser (browser type, operating system)
• Message count and processing costs (internal, for platform management)

• Full name
• National identification number, ID card or passport number
• Home address · Phone number · Date of birth · Financial data · Location data

Conversations you have with Julija AI may contain information about mental health, emotional state, relationships, and other sensitive topics. Under GDPR (Article 9), such data constitutes a special category of personal data requiring a higher level of protection.

We process such data exclusively on the basis of your explicit consent, provided at registration. You may withdraw consent at any time. We will never use sensitive data from conversations for profiling, advertising, or sharing with third parties without your explicit consent.

• Consent (GDPR Art. 6(1)(a), Art. 9(2)(a)): Processing of conversation content and special categories of data.
• Performance of a contract (GDPR Art. 6(1)(b)): Processing of email address and technical data necessary to provide the service.
• Legitimate interests (GDPR Art. 6(1)(f)): Aggregated statistical data for platform improvement and security.

• Providing the emotional support service through Julija AI
• Creating and managing your user account
• Platform security and abuse prevention
• Improving the quality of the platform and user experience, including internal review of conversations by authorised personnel
• Crisis support — identifying situations that may require emergency assistance
• Communication regarding the platform (technical changes, Privacy Policy updates)

Access to data is limited to the platform founder, solely for the purposes of technical development and product improvement during the beta phase. Conversation content is not read for the purpose of personal monitoring of individual users.

• Anthropic (Claude API): Processing of conversation text through the AI model. Anthropic does not use API customer data to train its models. See anthropic.com/privacy.
• Voiceflow: Platform for building and hosting the conversational flow. See voiceflow.com/privacy.

Anthropic and Voiceflow are US-based services. Data transfers to the United States are carried out with appropriate safeguards in accordance with GDPR, including Standard Contractual Clauses. We do not sell, rent, or share your data with advertisers or data brokers.

• Account and email address: Until the account is deleted by the user.
• Conversation content: Until the account is deleted or consent is withdrawn, whichever comes first.
• Technical logs: Maximum 90 days, then deleted or anonymised.
• Aggregated statistical data: May be retained indefinitely in anonymised form only.

You may request deletion of all your data at any time — conversations, email address, and all other personal data. We will delete everything within 30 days and send you confirmation.

• Right of access — request a copy of all data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of all your data
• Right to restriction of processing — request a temporary restriction on processing
• Right to data portability — request your data in a machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for special categories at any time

• Serbia: Commissioner for Information of Public Importance and Personal Data Protection (poverenik.rs)
• EU: The data protection supervisory authority in your country of residence.

• Encryption of data in transit (HTTPS/TLS)
• Restricted access to data (principle of least privilege)
• Regular security reviews
• In the event of a security incident we will notify you within 72 hours

Julija AI is intended for users aged 18 and over. If you indicate that you are under 18, access to the platform will be restricted. If we become aware that we have inadvertently collected data from a minor, we will delete such data without delay.

Julija AI uses only technical session cookies necessary for the platform to function. We do not use tracking cookies, third-party analytics, or advertising cookies.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email at least 14 days before they take effect. The date of the most recent update is always visible at the top of this document.